Dorset Local Nature Partnership

Our Privacy & Cookies Policy

 

Who we are

Dorset Local Nature Partnership is a mutli-agency partnership working to maximise the benefits of Dorset’s natural environment for the benefit of people, wildlife and businesses.

Within the context of this policy ‘we’ means the Local Nature Partnership.
 

What this privacy & cookies policy covers

We are committed to protecting your personal information, whether you are a member, donor, volunteer, shopper or campaigner.  This policy explains how Dorset Local Nature Partnership collect and use the personal information you provide to us and that we collect, whether online, via phone, email, in letters, or in any other correspondence.

We ensure we use your information in accordance with all applicable laws concerning the data protection of personal information.  This policy explains:

  • What information we may collect about you
  • How we will use that information
  • Whether we share your details with anyone else
  • Your choices regarding the information you provide to us
  • How we use cookies to provide services to you or to improve your use of our websites.

If you have any queries about this privacy and cookies policy please contact Dorset Local Nature Partnership, Brooklands Farm, Forston, Dorset, DT2 7AA or email info@dorsetlnp.org.uk.

Your acceptance of this policy and our right to change it

By using our websites, our social media pages, any of our services, or providing us with your personal information, you consent to our collection and use of the information you provide in the way(s) set out in this policy.  If you do not agree with this policy, please do not use our websites, social media pages or our services.

We may make changes to this policy from time to time.  If we do so, we will post the changes on this page and they will apply from the time we post them.  Please check this page regularly for notification of any changes in the way we treat your personal information.

What is personal information?

Personal information or data is information that can be used to help identify an individual, such as name, postal address, email address or phone number.

The policy in brief

It is important to read the full policy to understand what information we hold, how we may use it and what your rights are.   If you don’t have the time to read it all now, here’s a quick summary:

  • We collect information that is either personal data (as explained above), or non-personal data (such as IP addresses, web pages accessed etc.)
  • We collect information about our supporters and volunteers.
  • We collect information to provide services or goods, to provide information, to fundraise, for administration, research, profiling, analysis and for the prevention/detection of crime.
  • We only collect the information that we need, or that is useful to us, in our quest to provide the best possible service.
  • We do our very best to keep personal information secure, including wherever we collect personal data online.
  • We never sell your data and we will never share it with another company or charity for marketing purposes.
  • We will only share data where we are required to do so by law, or with carefully selected contractors who work for us.  All our contractors are required by their contract to treat your data as carefully as we would, to only use it as instructed and to allow us to check that they do this.
  • Our website uses cookies – for more information check the detailed information in the full policy.

This is a summary. Please come back later and read the full policy (below), so that you have all the information you need.

The full policy

Information collection – what do we collect and why?

We will only ever collect the information we need, including data that will be useful to help provide our services.  We collect two kinds of information:

Non-personal information such as IP addresses (the location of a computer on the internet), web pages accessed and files downloaded.  This helps us to determine how many people use our sites, how many people visit on a regular basis and how popular our pages are.  This information doesn’t tell us anything about who you are or where you live.  It simply allows us to monitor and improve our service.

Personal information such as name, postal address, phone number, email address, date of birth (where appropriate), information about your interests and hobbies etc.

We collect this information in connection with specific activities, such as newsletter requests, registration or membership requests, product purchases, feedback, donations, surveys etc.  The information is either needed to fulfil your request or to enable us to provide you with a more personalised service.

Uses of personal information

We will use your information to:

  • Fulfil your requests, such as donations, volunteering, participation in campaigns and provision of information.
  • Administer your volunteering record.
  • Provide a personalised service to you when you visit our websites.  This could include customising the content of our pages for individual users.
  • Record any contact we have with you.
  • To carry out research on the demographics, interests and behaviour of our users, members and supporters, using publicly available information, to gain a better understanding of them and enable us to improve our service.  This research may be carried out internally by our employees or we may ask another company to contract to do this work for us.
  • Communicate with our supporters and customers
  • Help with internal record keeping, including the management of any feedback or complaints.
  • If you have agreed to it, provide you with information we think may be of interest to you.  We will only send marketing and fundraising information to people who have specifically agreed to us doing this and we will only do so in the ways they have agreed to. 
  • Undertake customer satisfaction surveys.
  • Prevent or detect fraud or other crimes.

Sharing your data

We will never sell your contact details to another organisation nor share your data with other charities for marketing purposes.

We will only share your information if:

  • We are required to do so by law, for instance by a law enforcement agency legitimately exercising a power or if compelled by a court order.
  • We believe it is necessary to protect or defend our rights, property or personal safety of our people or visitors to our premises or websites.  For instance, in cases of suspected fraud or defamation.
  • We are working with carefully selected contractors that are carrying out our work on our behalf.  These contractors may include mailing houses, marketing and market research agencies and IT specialists.  The kind of work we may ask them to do includes:
  • Processing, packing, mailing and delivering purchases
  • Answering questions about products or services
  • Sending postal mail, emails and text messages
  • Carrying out research or analysis
  • Processing card payments

We only choose contractors we can trust.  We will only pass information to them if they have signed a contract that requires them to:

  • Abide by the requirements of the Data Protection Act.
  • Treat your data as carefully as we would.
  • Only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organization).
  • Allow us to carry out checks to ensure they are doing all these things.

The Privacy Policy will apply whenever you provide personal information, except as required by law.

Storing your information

Information is stored by us on computers located in the UK and may be backed up to the Cloud.  We may transfer data to other offices and to reputable third party organisations as explained above.  We may also store information in paper files held in locked cabinets.

Where you or we have provided a password enabling you to access parts of our websites or to use our services, it is your responsibility to keep this password confidential.  Please don’t share your password with anyone.

Data retention

We will not retain personal data any longer than is needed to provide you with the goods, services or information you have required, to administer your relationship with us, for statistical analysis, to inform our research into the preferences of our supporters and to comply with the law. 

We will always destroy personal information securely once it is no longer needed.

Volunteer data will be retained for 6 years after volunteering ceased.  Volunteer applications will be retained for 1 year.  

Contact preferences

In providing your details to us you may have been asked to indicate your communication preferences.   This will give us consent to contact you with information about our work in Dorset, including events, volunteering, fundraising and other activities.  It also informs us which communication channel(s) you would like us to use when contacting you; these include post, email, telephone and text.

If at any point, you would like to opt out of receiving communications, including marketing, from us or would like to change the channel of communication that we use to contact you, please contact Dorset Local Nature Partnership, Brooklands Farm, Forston, Dorchester, Dorset, DT2 7AA.  Alternatively, you can send us an email at info@dorsetlnp.org.uk or call us on 01305 264620.

Users aged under 18

We are committed to protecting the privacy of the young people that engage with us as members, or through our website, social media, at events and at schools.

If you are under 18 years of age and would like to get involved, please ensure you have consent from a parent or guardian before providing your personal information to Dorset Local Nature Partnership.

We do not accept online donations or orders for goods or services from persons under 18 years of age.

Parents and guardians

We encourage you to be aware of the activities in which your children are participating in both offline and online, particularly regarding third party websites.  If your children voluntarily disclose information, this may encourage unsolicited messages.  We suggest that you discourage your child from providing any information without your consent.

Your rights

The Data Protection Act gives you certain rights over your data and how we use it.  These include the right to:

  • Get a copy of the information that is held about you.
  • Have inaccuracies corrected.
  • Object to processing your data, only if it causes unwarranted and substantial damage or distress.
  • Prevent direct marketing
  • Prevent automated decision-making
  • Claim compensation for damages caused by a breach of the Data Protection Act.

Accessing your information

You can contact us anytime by letter or telephone to change or update your details.  You also have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.  We require you to prove your identity with two pieces of approved identification.  Please note that we reserve the right to charge a fee of £10 for this process.

If you have any problems or queries about your data, please contact us at Dorset Local Nature Partnership, Brooklands Farm, Forston, Dorchester, Dorset, DT2 7AA or email at info@dorsetlnp.org.uk, or call us on 01305 264620.

Complaints

If you are unhappy with our work or something that we have done or failed to do, we want to know about it.  We also welcome your views on what we have done well.  To lodge a complaint with us, or to congratulate us, please use our contact details listed just above.

You also have a right to complain to the Information Commissioner’s Office (ICO) if you feel there is a problem with the way we are handling your data.   To contact the ICO telephone 0303 123 1113 or visit https://ico.org.uk/global/contact-us/live-chat/

Links to third party websites

Dorset Local Nature Partnership website contains hyperlinks to many other websites.  This information is supplied in good faith, in case it is of interest, or use, to Dorset Local Nature Partnership website users.  We are not responsible for the content or functionality of any of these external websites – but please let us know if a link is not working (use the 'Contact us' link which can be found at the top of every web page).

Visitors to our websites should be aware of the following:

  • If an external website requests personal information from you, this information is supplied to, stored and used by the company concerned – it is not covered by our privacy policy.  It is good practice to read the privacy policy of any website at which you are considering registering any personal information.
  • In purchasing goods or services from any of the companies to which our websites links, you are forming a contract with the company(s) concerned (agreeing to their terms and conditions), not to Dorset Local Nature Partnership.

Cookies

Our websites use cookies to collect information about how the site is used by its visitors. Cookies provide statistical information about visits to pages on the site, which may include the duration of individual page views, paths taken by visitors through the site, and other general information. None of this information is associated with you personally.

Dorset Local Nature Partnership website cookie

Our website uses a ‘session cookie’ to identify your browser ‘session’ as you move between pages on the website and perform activities.  The cookie is named c2dorsetwildlifetrust_dor4676jhf3 and will last for three months.

The website cookie allows our website to recognise each subsequent request from your browser as being the same browser that made the initial request to our website.  By knowing that each subsequent request is related to the first, our website can track your actions as you move around the website and to provide interactive features.

By analysing how our website is being used in general, we can improve the website experience for future visitors.  Should you experience any problems in using our website, our website developers may be able to use this information to track down your specific user-journey and investigate and fix any issues that might arise.

The cookie itself is a very small text file that is stored on your device (for example, your PC or your phone) by your web browser.  It contains a simple text code that your browser sends back to our website each time you browse to a new page.  This allows the website to look up your specific session and associate data for that session with your browser.  The data itself is not stored in your cookie but on the server(s) operating the website.

Each page on our website is generated by a sophisticated Content Management System (CMS).  This system provides several interactive features where your experience may be tailored according to your past activity on the website.  The ‘session cookie’ provides the means for:

  • You to log on to our website using your unique user name (or e-mail address) and password.
  • You to take part in votes (or polls) on the website.
  • To remember the products you have selected for purchase, to identify which stage you are at in the checkout process in our online shop, to associate the personal information you have entered with your order(s) and your last selected delivery address.
  • To remember whether you have ‘liked’ our Facebook page or ‘follow’ our Twitter page.

As we improve our website over time, similar and more advanced features may be added that also require a ‘session cookie’ to operate.

Online advertising and network cookies are used to track when you have clicked on an advert, to see what pages of the website are used and this provides insight as to how improvements can be made.  We also have relationships with carefully-selected advertising partners who may also set cookies during your visit to allow them to serve online advertising that we believe will be of interest to you based on information about your visit to this and other websites (this is called re-targeting).  This information is anonymous and does not include personal data.  For more information about this type of online behavioural advertising and about how to turn this feature off, please visit www.youronlinechoices.co.uk

Google analytics

Our websites use cookies to allow Google Analytics to function correctly.  Google Analytics is a free web analytics tool, which helps measure the usage of our site, show relevant advertising and track the results of our advertising on third party websites.  These cookies have names that begin with __utm such as __utma and __utmz.

Google analytic cookies are used to collect information about how visitors, like you, use our website.  This information is collected in an anonymous form and is used to inform us how the site can be improved.  It reports website trends without identifying individual visitors.  The cookies store information such as the number of visits to the website and what site referred the visitor to the web page.  We use the information to view reports about how visitors interact with the website and to help us improve the website.  A different set of cookies is used for each website, and visitors are not tracked across multiple sites.

Information about these cookies and how to reject or delete them:

http://www.google.co.uk/intl/en/analytics/privacyoverview.html and http://www.google.com/intl/en/policies/privacy/ads/#toc-analytics

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Google’s privacy policy: http://www.google.com/intl/en/privacypolicy.html

How to control and delete cookies

You may restrict or block the cookies which are set by our websites, or any other website, by referring to the ‘Help’ option on the menu bar of your browser.  This will tell you how to prevent your browser from accepting new cookies, notify you when you receive new cookies and disable cookies altogether.

You can also find out more about cookies, and how to manage them, by visiting www.aboutcookies.org.

Please be aware that restricting cookies may impact on the functionality of the Dorset Wildlife Trust website.

Local shared objects (flash cookies)

Our websites also use Adobe Flash Player to provide video content.  Local Shared Objects (commonly known as Flash Cookies) may be used to improve user experience, for example to save your playback preferences.  Flash Cookies are similar to cookies; however, they are managed differently.

Information on how to disable and delete Flash Cookies is provided on the Adobe website at http://www.adobe.com/products/flashplayer/security

Your experience of the Dorset Local Nature Partnership website may be affected if you restrict the use of Flash Cookies.